Sekhar Mohanty

@Patrick Carmitchel I went through the white-paper. I liked the paper, it gives a good overview of support tools. Here I am talking about how to manage the download of attachment to local system (sometime attachments need to be downloaded for server products, so that troubleshooting can be done)

Thanks @Patrick Carmitchel @John Ragsdale for your inputs.

Sometime users download production data to local machine for troubleshooting. User forgets to delete those data. When laptop is compromised, there is a risk of production data leakage. How to detect and delete those production data from user's laptop.