Comments
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Thank you and happy new year Carlos. I'll keep that option in mind.
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Thank you. That's what I was thinking. A product-line CSM is more like a TAM. Thoughts from others?
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Thank you @CarlosAlves . Based on your comment, the recommendation is that the customer (a person at the client account) only has 1 CSM point of contact who can work cross-functionally to drive alignment. Did I understand that correctly? If so, I agree with that coverage. For example, a regional split for large accounts…
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Thank you @Alexander Ziegler . It's an interesting concept to determine a percentage distribution and stick to it. For larger department where the variations in revenue do not impact them much, it's understandable. For smaller departments (in revenue), we have seen instances where they refuse or are reluctant to use the…
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I am joining this thread a bit late but hoping to learn from the experts here. We have 2 general types of credits. One is used for training. Those are typically created over a certain time period and amortized monthly over that period whether or not the customer uses it. We are trying to create another one for services…