Stela Koleva | Enthusiast ✭

Thanks, @CarlosAlves . How do you measure T1 and T2 training - do you use hours spent or do you have a good way to capture mentoring, etc?

Hi Etaylor, We don't have anything official yet but some of the areas we have looked at and have brought success have been more around the insights that customers can get from their support tickets (volume and types of questions) and the questions they or similar customers ask - do they need more training, consulting or…

Hi @PatrickMartin - I realize this post is old but if you are still willing to share more information on how you manage the individual and team metrics and incentives, I'd love to hear more. Thanks so much in advance!