Comments
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Thanks Gavin. Totango is one of options we're looking at.
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Thanks Steven. Solutions Library with solutions organized by who they create value for is a good idea. What is the accepted term for this kind of catalogue e.g. Service Catalogue; Solutions Library? This is so customers will no question what it is.
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Thanks John. It's an excellent blog. I'm working closely on this with James Cramer who wrote it.
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Our field services team (400+ strong) has been impacted as office facilities remain mostly closed. A rather pleasant surprise however has been within our PS team. We keep anticipating a downturn in utilization but we have continued to be close to fully occupied and are now close to fully booked to the end of June. We still…
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The other, slightly broader, consideration here is the role of services staff on expand selling in light of the importance, particularly during the Covid-19 recovery "Pitstop" phase, of focusing on existing customers vs new logos. We don't have a formal Customer Success team (although we have experimental pockets) but the…
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Thank you for the chance to participate in this exchange. I look forward with great excitement to learning and sharing through this important forum. As Director of Service Portfolio Management my role is to help transform our services business from one based on rich Capabilities to one based on service Offers or packages.…
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As a result of Covid-19 we are being drawn to a more personalized view of support - the individual being as important as the organization we are supporting.
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Hi everyone. I'm very happy to be a part of this exchange. My role with Compugen is Director, Service Portfolio Management. My background is in managed services, service design, sales and marketing.