SteveCloughesy · VP Americas Customer Support Delivery · | Scholar ✭✭

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  • Hi Brian, We review and adjust our pricing on Support once a year. This is based on CPI, competitive landscape, and industry standards. Like @JimBignell indicated portfolio changes, and margin also play a part. In the HW platform and associated SW world our contracts also tend to be an average 3 year duration so price…
  • Hi Corinne, We deprecated email support years ago as we found it provided little value to Customers or to us. When we had it our response time was one business day. Email support either turned into a lot of back and forth trying to get the information needed to resolve the issue, or the customer went unresponsive and the…
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