TraeShattuck · Director · | Scholar ✭✭

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  • Claire - The main change we encountered was a shift in the means of delivery. Customers shifted away from in-class instructor led training to remote/virtual training. Those delivery models do entail different costs.
    in Has anyone stopped charging customers for training? If so, what was the impact? Comment by TraeShattuck August 2021
  • Hi Chris - We have a blend of both employees and third party in our professional services businesses, with the goal of being able to flex up/down depending on the current business situation. We have shifted delivery work over to our employees, in an attempt to maintain their utilization levels, and have reduced the amount…
    in Utilization Metrics Comment by TraeShattuck June 2020
  • We are developing plans to offer AR to our field technicians on their mobile devices, with the expectation that it will increase the speed of service delivery at the customer site, reduce the number of times we have to re-visit the customer because the initial dispatch was incomplete/incorrect and minimize the number of…
    in Any experiences, challenges, using AR/VR technology for delivery? Comment by TraeShattuck June 2020
  • I live in the Austin, TX area, and am the Director of Business Planning & Strategy for our Global Deployment and Partner Services. I'm happy to be a member.
    in Community Introductions Comment by TraeShattuck June 2020
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