GoncaloPereira — TSIA Discussions

Discussions

SaaS vs Managed Services

Answered 33 views 2 comments 0 points Most recent by GoncaloPereira April 2022Technology & Services Strategy
Fix time SLOs/SLAs - Present and future

Answered 35 views 1 comment 0 points Most recent by Edly Villanueva September 2021Technology & Services Strategy
Frequency of surveys

Answered 125 views 11 comments 0 points Most recent by Kevin Bowers August 2021Customer Success
Security SLAs/SLOs

Answered 81 views 6 comments 0 points Most recent by GoncaloPereira May 2021Technology & Services Strategy
Support Offers trend for more aggressive SLOs and SLAs

Answered 96 views 4 comments 0 points Most recent by GoncaloPereira March 2021Technology & Services Strategy
What is the official industry definition for Tiered Support Structure?

Answered 109 views 5 comments 0 points Most recent by Lexi Provost February 2021Technology & Services Strategy