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Karen Bautista
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Director, Strategy & Operations
Activity
Discussions
4
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10
Discussions
How are you calculating Time to Resolution (TTR)?
Answered
232
views
6
comments
0
points
Most recent by
Karen Bautista
April 2021
Services Delivery & Operations
SLA as Chat transitions to Case
Answered
16
views
4
comments
0
points
Most recent by
Karen Bautista
March 2021
Services Delivery & Operations
Do you survey both the chat instance and the case when one becomes necessary?
Answered ✓
14
views
1
comment
0
points
Most recent by
David Perrault
March 2021
Services Delivery & Operations
Do you survey re-opened cases?
Answered
90
views
9
comments
0
points
Most recent by
Karen Bautista
February 2021
Services Delivery & Operations
Activity
Discussions
4
Comments
10