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PatrickMartin
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Senior Director, Technical Support
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| Expert ✭✭✭
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4
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52
Discussions
How are you measuring Case Deflection?
Answered
2.7K
views
17
comments
3
points
Most recent by
Dave Baca
July 2022
Services Delivery & Operations
Intelligent Case Routing - What solution are you using?
Answered
81
views
9
comments
1
point
Most recent by
PatrickMartin
November 2020
Services Delivery & Operations
Customer Effort Score - Are you measuring it? If so, how and when?
Answered ✓
508
views
12
comments
0
points
Most recent by
KelseyHunsinger
September 2020
Services Delivery & Operations
Are you using a Workforce Management System for Support organizations?
Answered
61
views
10
comments
0
points
Most recent by
PatrickMartin
July 2020
Services Delivery & Operations
Activity
Discussions
4
Comments
52
