StevenForth — TSIA Discussions

Discussions

Who is responsible for documenting the value being delivered to the customer?

Answered 35 views 1 comment 1 point Most recent by David Perrault January 2021Customer Success
How can one move negotiations (especially pricing negotiations) to being positive sum games?

Answered 54 views 5 comments 1 point Most recent by Randy Bastarache January 2021Revenue Growth
Tis the season for predictions

Answered 28 views 3 comments 0 points Most recent by StevenForth January 2021Technology & Services Strategy
What do the terms digital competencies or digital skills mean to you?

Answered 17 views 1 comment 0 points Most recent by StevenForth December 2020Technology & Services Strategy
What are the key things that you and your organization need to learn in 2021?

Answered 27 views 1 comment 0 points Most recent by StevenForth December 2020Revenue Growth
How are you approaching strategic planning for 2021?

Answered 49 views 3 comments 0 points Most recent by StevenForth November 2020Customer Success
Is there a trade off triangle for customer success

Answered 100 views 8 comments 2 points Most recent by Carlos Alves November 2020Customer Success
What are you doing for yourself and your team to cultivate creativity?

Answered 29 views 1 comment 0 points Most recent by StevenForth November 2020Workforce Management
How do you get alignment on strategy and connect strategy to execution?

Answered ✓ 161 views 5 comments 1 point Most recent by Christine Sei October 2020Workforce Management
How do you apply market segmentation to customer success?

Answered ✓ 117 views 6 comments 0 points Most recent by Benjamin Bloom September 2020Services Delivery & Operations
Is business sentiment changing?

Answered ✓ 24 views 2 comments 0 points Most recent by David Bisciotti September 2020Services Delivery & Operations
What are the key components of a customer success program?

Answered 53 views 2 comments 0 points Most recent by John Loiacono July 2020Customer Success
What are best practices in connecting value promises made during sales to value delivered?

Answered ✓ 69 views 9 comments 5 points Most recent by Carlos Alves July 2020Revenue Growth
How are you monetizing customer success?

Answered ✓ 74 views 6 comments 0 points Most recent by StevenForth July 2020Customer Success
Should customer success professionals have some form of certification?

Answered ✓ 48 views 3 comments 2 points Most recent by Alexander Ziegler July 2020Customer Success
How are people applying scenario planning to technology services?

Answered 24 views 2 comments 5 points Most recent by StevenForth June 2020Services Delivery & Operations
What new skills are needed for customer success to be effective in times of economic uncertainty?

Answered ✓ 183 views 18 comments 2 points Most recent by Carlos Alves June 2020Revenue Growth
How are customer success concepts being applied in healthcare?

Answered ✓ 25 views 2 comments 0 points Most recent by David Bisciotti June 2020Customer Success