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Re: Services Nomenclature - 20 Second Member Poll
For our emerging Digital Services team at Schneider: 1) Customer Success Managers (though these are far more focused on design/deployment than true 'success') 2) Customer Service Hub2 -
Transforming from "Break/Fix" to "Recurring Maintenance Contract" in a More "Traditional" Mfg. Org?
This is very much related to the other question I asked recently... A vast majority of the revenue we generate from 1/2 of our Services business is tied to an on-asset based service model -- it's &qu…1 -
Re: What tangible expectations have been changed as "Outside Sellers" have become "Inside Sellers"?
Thanks, Martin. Certainly a couple of helpful insights - appreciate it. As you note (and I agree), fundamentally, the sales job doesn't change, but there are clear changes to expectations of both sal…2 -
Re: Mental Well-Being
At Schneider, we've deployed a range of practices -- from the "formal/HR" (reminders of various services including in our benefits packages) to the more informal -- like encouraging "v…8