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Re: Has anyone successfully integrated ChatGPT into customer success response?
Interesting for all of you: "Yes" is the answer. I asked ChatGPT to answer your question, and here comes the answer (copy+paste from ChatGPT): "Several companies have integrated ChatGP…5 -
Re: Does anyone have an opinion on what customer success metrics are most effective?
I have seen companies only looking for license growth. Others want to see other kinds of revenue or it could be both. My answer would be that the Executive of Customer Success should have KPIs his bo…1 -
Re: How can a Quality Specialist perform QAs when they are not an expert on the work?
From my experience in seervices and education understanding your question correctly there is a separation needed into two parts of the Quality Assurance: 1) QA for following the process/guidelines/ap…1 -
Re: Post Questions for our August 27th Virtual Summit: Findability, The Search for Enterprise Content
What is the right way to deal with different languages? Is translation needed? And if not: how do we make sure, search is working well if non-native speakers are searching in English?1 -
Re: In addition to Education Services offers going all virtual, what other actions are you taking?
@Joe Thomas How are you finding the 'free' component? I like the idea but I always struggle to setup something that is free...1