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Re: Seeking Advice: Building a Successful Coaching Practice from Scratch
Good question, @Ryan Peterson . What I've seen in the market is: Business model changes, new roles, and career recommendations. Defining a scope with the interactions that will happen (e.g., homework…1 -
Re: Have you integrated Agents calendars across multiple tools?
In the past, it was so hard to go through IT that we ended up using Calendly, with no integrations.1 -
Re: Success Hub for Digital Customer Success in Community
As a user, I remember Cisco’s and Microsoft’s. The first had content for download organized in the journey steps. You could keep track of what you used, but not evolve or assess your level automatica…2 -
Re: Does customer training increase software license contract value and renewals?
Hi @David Leaser, great question! TSIA's Education Services Members are able to access this recent poll results: https://www.tsia.com/resources/tsia-quick-poll-the-impact-of-training-on-product-subsc…2 -
Re: What Metrics or KPIs do you use to measure your Tier III Support team?
Hi, Besides the % of solved incidents on time, Problem Management (root cause analysis), Knowledge Base entries, and Tier I and II training.1