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Re: Should customer success professionals have some form of certification?
Hi @Steven Forth, Interesting topic for sure! I know Gainsight offers a curriculum and certification program for CSM proficiency (unrelated to the use of their software). For those of us who have bee…1 -
Re: Are you already planning future face-to-face events (like Advisory Boards) with partners and when?
@Alexander Ziegler not quite yet! With offices on both coasts, and larger metropolitan areas, we are still waiting into summer and fall before scheduling for 2021. A few things we are considering asi…1 -
Re: How are you measuring the impact of COVID on your support delivery?
Hi Justin, Interestingly, the force to move to remote work has seemingly increased our coverage hours. Managers are encouraging their staff to be flexible as many are taking on added responsibilities…3 -
Re: What are the top SaaS outage communication best practices?
Hi Daniel, I work for a SaaS organization as well, and we've recently been undergoing changes to enable us to become more nimble in this regard. For internal stakeholders, we use an online community …8 -
Re: Mental Well-Being
Hi Richard, Higher Logic has opted to provide each employee with a wellness cash stipend. They can decide how to spend this, but it must be somehow focused on wellness. Popular choices have been snea…7