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Re: What silver linings are you finding through this time of change?
We've also experienced some of the things mentioned. Additionally, some of the "always" remote employees have expressed that they feel everyone is on a level playing field in this new envir…2 -
Re: How are you measuring the impact of COVID on your support delivery?
Hi Justin, Interestingly, the force to move to remote work has seemingly increased our coverage hours. Managers are encouraging their staff to be flexible as many are taking on added responsibilities…3 -
Are you extending existing contracts to accommodate customers impacted by the Pandemic?
In the wake of this crisis, is your organization changing or extending contract dates for service delivery packages?7 -
Re: Mental Well-Being
Hi Richard, Higher Logic has opted to provide each employee with a wellness cash stipend. They can decide how to spend this, but it must be somehow focused on wellness. Popular choices have been snea…7 -
Re: What are the top SaaS outage communication best practices?
Hi Daniel, I work for a SaaS organization as well, and we've recently been undergoing changes to enable us to become more nimble in this regard. For internal stakeholders, we use an online community …8