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Re: Partners accessing customer data & Analytics
The answer might differ depending on your business model, but in general I would definitely recommend opening your data to channels/partners under NDA. It should be packaged in such a way that it lim…1 -
Re: Categories for 360 Customer Review
@Jaime Farinos try to map your perfect tree of customer contacts: stakeholders, decision makers, technical team, ops team ,etc... obviously highly dependent on your business. Then you can rate your c…2 -
Re: What are the 1st Steps Towards Establishing a "Customer Success" Structure?
@Chris Wright I recommend you first try to agree the scope of what Customer Success might be for your company and its end goals. Once this is established, it will provide you the foundations of how y…1 -
Re: In addition to Education Services offers going all virtual, what other actions are you taking?
Education Services is an important component of our Customer Success program and as such, as part of our commitment to assist our customers during these unprecedented times, we are offering free trai…8 -
Re: What concessions are you making to get renewals done?
You might want to offer your customers options that show willingness to help in these unprecedented circumstances while indicating you need to do it in a way that will ensure the delivery of the serv…1