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Re: Are you using Customer Journey Maps in Customer Service and Support?
Thanks, @Doug Caviness and @Steven Forth. It's exciting to see organizations taking a top-down and cross-functional approach to journey mapping. We are taking the opposite path - starting small withi…1 -
Re: Are you using Customer Journey Maps in Customer Service and Support?
@Steve Tennant Thanks for the detailed response! My "bottoms up" comment was about our approach, rather than our sponsorship. In other words, we've started by mapping small "micro jour…2