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Re: Success Hub for Digital Customer Success in Community
This is how we have defined the needed experiences for a Digital Hub that you build up - goal of one destination for your customers. You can also design push programs that lead customers to the Hub a…2 -
Re: Has anyone successfully integrated ChatGPT into customer success response?
At Gainsight, this is something we are actively working on. If anyone is interested, we would be happy to connect with you on our focus areas and get your feedback.5 -
Re: Does Community play a role in Customer Success or just Support ticket deflection?
Great questions indeed and yes we see great value in tying Communities to customer success in order to drive meaningful outcomes. Of course there is still a use case for self-service and low-cost sup…2 -
Re: What does your in-app survey program look like?
We use in-app for multiple survey and feedback options (we have the benefit of being able to use our own products in this). Our common KPI is around NPS for users. We do NPS for buyers/exec sponsors …2 -
Re: Could you please recommend any certification program for Customer Success Manager ?
Here are a couple of options: Successcoaching https://successcoaching.co/ also offers CSM certifications and trainings. The founders there have been in the industry since the early days so offer a re…2