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Re: Robot Process Automation
Hi @kelly oliver@Kelly Wilson, I've been doing a fair amount of research on #RPA and am in the process of writing a blog post on the topic as it applies to front office sales and other activities to …1 -
Re: Has anyone on here read "Digital Hesitation" yet? Thoughts?
Loved the book! Finished reading it about 2 weeks ago and found myself constantly underlining and adding margin notes throughout.8 -
Re: Does Community play a role in Customer Success or just Support ticket deflection?
@Adrian, thanks for your input! Are you aware of tech vendors who assign quantitative value to the contribution of Community to Customer Acquisition or Customer Success? If yes, I'm interested to kno…1 -
Re: Need Input Trying to Understand the Customer Expectations When Buying and Renewing SaaS Products
@CrisJohnson, I agree with your assumption that consumer self-service adoption is a very good indication of what we need to adopt in traditional direct sales/support models. Legacy B2B tech vendors s…1 -
Re: Need Input Trying to Understand the Customer Expectations When Buying and Renewing SaaS Products
Hi @EdlyVillanueva, I've responded based on my experience interacting with a wide variety of software & SaaS clients and customers. Preference of hosted vs. on-premise offerings? There are a lot …7