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Re: Time to Onboard Customer ??
Hi team, Apologies for the delay in getting back to you. On the question around onboarding, the way we approach it is in coordination to our customer segmentation. That is to say high touch for enter…5 -
Re: Digital Adoption Platform for services
Thanks for tagging me in. For the question that @StephenSpence has entered I have some small notes below on how we are approaching this. We do not have a separate / specific Digital Adoption Platform…1 -
Re: Staffing for "Floating" CSM Coverage
Hi All, At the moment we don't have a high churn issue to mitigate with floating CSMs, but we have discussed dynamic allocation depending on the segmentation. For our "Top customers" we nee…1 -
Re: Services Nomenclature - 20 Second Member Poll
Team we have a mix. We still maintain our Professional Services Group and our Global Support Team but as we lean heavier into the SaaS world and the mechanisms of Land, Adopt, Expand and Renew we are…1 -
Re: How are you combating the increase in non-renewals of service contracts?
Thanks @Lexi Provost The paper and blog post linked are really well positioned to support the original question. For me it's not so much of the new services and more on the (new) deliverables. Everyb…3