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Re: What are some best practices incentivizing customers back on SAAS post churn?
Carlos is correct. Additionally - build a specific playbook for "winbacks". This is not a casual process as possible, but a formal part of the retention strategy. Have clear definition for …2 -
Re: Support Contract Renewal Incentives
Darryl, Great question @Darryl Benjamin. While our software members experienced a temporary blip in business they ended the year with no real impact. Our HW members, however, did see an impact on ren…2 -
Re: As we embark on Longtail Renewal automation (low dollar / high volume) - looking for best practices
Sonu / Lynn - Thanks for the conversation. This is a huge and important topic today, and not as clear as we would like. 1) Where do we draw the line? I completed a survey recently in which we found t…1 -
Re: What's successful for improving Channel performance in long tail renewals?
Doug - Great question. There are a number of challenges associated with renewing recurring revenue via the channel and a Digital approach for the long tail is perhaps the area of most complication AN…2 -
Re: How to react facing big discount request for recurring contracts or x% cut in PO for project ?
JIm Bignell leaves a great option. In a recent community exchange, one participant summarized the strategy very effectively: Get something of Value for giving something of Value. I'll provide 1 data …1