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Re: Where does Customer Success "live" within your organization and why?
At AWS, the customer success function lives with our Customer Solutions Managers (CSM). Our CSMs are part of the sales organization, and work side-by-side with our Global Account Managers (GAM), and …2 -
Re: What are the key components of a customer success program?
At AWS, we focus on three key components, and we use the acronym JOE to remind ourselves and others what those three components are: (1) Our customer's Journey to (and within) the cloud; (2) Our cust…1