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Re: Learnings based on AI / ML
My 2 cents from the technology standpoint: What you are describing is supposedly at the heart of the new Learning Experience Platforms (LXP), though this remains an emerging technology area. Our part…3 -
Re: Robot Process Automation
I haven't included RPA in my tech stack surveys yet, so don't have a list of top installed solutions by B2B companies. But am definitely adding that this year, so will have some guidance later on. Th…5 -
Re: How have your customers' expectations changed in the COVID-19 environment?
I'm also hearing a lot of customers pushing for tighter SLAs than they are entitled to because they are dealing with crisis situations, and in most cases, vendors are accommodating that. My hope is t…7 -
Post Questions for our August 27th Virtual Summit: Findability, The Search for Enterprise Content
On August 27th I will be moderating a two-hour virtual summit, "Findability: The Search for Enterprise Content." The focus is knowledge management across the enterprise, and as part of this…2 -
Re: Customers moving from Phone to Chat... whatsapp?
We presented STAR Awards in October to Dell and HPE, in part because of the work they are doing with digital channels, including WhatsApp. I'd also point you to this research report, Evolving Custome…1