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Reporting & Analytics Technology Recommendations?
What tool(s) are you using for going beyond basic reporting into advanced analytics and predictive data science? If Gainsight is part of your technology stack, are you using the reporting functionali…11 -
Response Rate Changes to Customer Experience Surveys?
We have been surprised by lower email response rates to customer experience surveys in recent months. Has anyone else experienced this challenge and what actions are you taking to encourage participa…1 -
Re: Defending the Customer Success team with Cross Functional Peers Questioning Value
Hi Peter - I've found success in providing information or data that other teams don't have. For example, a combined view of data or a trend analysis that leads to new insights that impact account str…2