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Re: Are Product Analytics Accessible to Customer Success Teams?
CS has strong influence on the product roadmap. There is a tool to enter and track all customer feedback which is used by the product team for quarterly roadmap planning. Product analytics are shared…1 -
Re: What are the top SaaS outage communication best practices?
I work for a SaaS company as well. For internal communications, we use Slack. There are different channels related to standard product updates, release notes, or issues (based on severity level). Com…1 -
Re: What offer and pricing actions have you taken in response to the COVID-19 crisis?
We are running a promo for net new customers which includes some products in the bundle FOC for 12 months. In addition, customers who renew during this time period get free access to products current…7 -
Re: In addition to Education Services offers going all virtual, what other actions are you taking?
We created a COVID-19 resource center that contains the latest changes to our products to support HR 6201 and CARES Act, as well as, created weekly HR Office Hour webcasts the tackle the most importa…11