Neil Jain
| Scholar ✭✭
Neil Jain · Director · | Scholar ✭✭
About
- Username
- Neil Jain
- Joined
- Visits
- 40
- Last Active
- Roles
- Founding Partner
- Points
- 33
- Badges
- 4
- Company
- West Monroe Partners
- Bio
- Neil Jain leads successful projects across the software, hardware, and telecom segments for clients that range from emerging high-growth companies to the Fortune 100. His areas of expertise include helping enterprise software companies evolve to cloud-based and subscription business models, drive post-sale customer success operations, and navigate acquisition-related diligence and integration.
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Re: We are in the process of evaluating a new Customer Success Tool.
Martina - a lot of the customer success teams we work with use a range of tools to automate their work. We see Gainsight, Totango, StrikeDeck, and ChurnZero the most often amongst purpose-built tools… (View Post)6 -
Re: Where does Customer Success "live" within your organization and why?
Agree with John that CS org alignment varies by company depending on what the intent and focus of the team (onboarding vs. retention vs. up-sell/cross-sell vs. csat, etc.). That said, many of our SW … (View Post)6 -
Is anyone adjusting PS incentive comp plans with different measures or lower ute targets?
We've seen a number of companies start to de-emphasize utilization as a primary driver of incentive compensation for PS individual contributors. Given COVID revenue and cost pressures, wanted to see … (View Post)2
