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Re: What titles/role names you use in your organization for a Technical Support Engineer?
@Sumit Bhat, in addition to Dave's list, the terms specialist and advocate are being used. For example, Technical Support Specialist and Client Support Advocate.2 -
Re: Is anyone adjusting PS incentive comp plans with different measures or lower ute targets?
@Mark Robinson Fully agree with your comment, "Every metric for me should have a well understood action that needs to be triggered as a result." In the Support Services Research Practice he…1