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Re: Job Description for Global Support Business Operations Leader
Hello Monica, Welcome to the TSIA Exchange! Excellent question; creating clear job roles is a critical piece of building a strong organization. I think this community is going to be a great place to …1 -
Re: Tis the season for predictions
Hi Steven, 2020 was such an unpredictable year in so many ways. I am very interested to hear what type of predictions your peers in this community have for 2021! @Jim Bignell , @Gerry Nolan , @David …1 -
Re: Success turning Data into Insights that drives Sales?
Hey Doug, Great question, I am eager to hear some successes in this area. @Anthony Medeiros @Joe Thomas @Saurabh Sharma; I would be interested to hear from each of you on Doug’s question.1 -
Re: How is your CSM team adapted to being VirtualCSM ?
Hi @Neelu Shaikh, that's a great question. One thing I have been doing is turning my camera on during meetings with my customers. It's a small gesture, but I think it helps maintain the relational co…2 -
Re: Are Product Analytics Accessible to Customer Success Teams?
Excellent point @David Perrault , product analytics is always important, but especially during this time that may see some changes in customer disposition toward buying new solutions. Laura Fay recen…2