-
Re: Prepaying a budget for fixed-fee services?
@Greg Higgins Yes, I would recommend creating the opportunity and closing it as a SOW, Service Order, or whatever contracting vehicle you use for these services. It would count as a Service Booking a…2 -
Re: Is there a standard approach to converting a Likert Scale to a CSAT%?
In practice, I’ve seen #3 used most and labeled “Top 2 %” or “Top 2 boxes %” at Fortune 50 tech companies. SurveyMonkey has a page here https://www.surveymonkey.com/mp/top-2-box-scores/3 -
Re: What do product management services for ISVs (cloud-based/SaaS) cover?
@Divya Agarwal No dominant providers come to mind for me, like I said, from a demand perspective, few companies want to outsource this, and from a talent perspective, strong product managers and deve…2 -
Re: What do product management services for ISVs (cloud-based/SaaS) cover?
Hi Divya - I agree with @Scott Siekmeier's suggested documents. As a function, Product Management is more core to the business, and as a result, less likely to be outsourced. However, there are oppor…4 -
Re: Anyone out there calculating Product Pull Through for your Professional Services?
Hi Melanie - With my clients I've seen a couple things: 1) Mark the leads for each product sold by professional services with the "lead source" indicated as professional services. 2) Compar…1