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What is the biggest challenge you see supporting customers during this pandemic?
I am keen to learn more about examples of how companies are supporting their end users or customers during this unique time of IT lock downs, remote workers and so much more.
Best Answer
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I recently did a webinar with Jamie Domenici, SVP, Customer Success Adoption & Growth, Salesforce, on "SALESFORCE’S SECRET GROWTH ENGINE DURING COVID19: A CULTURE OF CUSTOMER SUCCESS," in which she shared some amazing examples of the challenges they have faced and how they responded. Here's a link:
Today I'm doing a webinar with Mirka Frommenwiler, Director, Self-Service Experience Team, VMware, on how they were able to successfully manage the 40% increase in volume they received due to the pandemic. Here's a link to register for this or view the OnDemand version:
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Excellent John, thank you
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