I am keen to learn more about examples of how companies are supporting their end users or customers during this unique time of IT lock downs, remote workers and so much more.
I recently did a webinar with Jamie Domenici, SVP, Customer Success Adoption & Growth, Salesforce, on "SALESFORCE’S SECRET GROWTH ENGINE DURING COVID19: A CULTURE OF CUSTOMER SUCCESS," in which she shared some amazing examples of the challenges they have faced and how they responded. Here's a link:
Today I'm doing a webinar with Mirka Frommenwiler, Director, Self-Service Experience Team, VMware, on how they were able to successfully manage the 40% increase in volume they received due to the pandemic. Here's a link to register for this or view the OnDemand version:
Excellent John, thank you
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