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Services or commercial compromises to keep selling?

Sarah Lowney
Sarah Lowney Director of Professional Services, EMEAFounding Member | Scholar ✭✭

Have you seen the need to compromise/reduce - either in Service delivery or on commercials - to the current economic climate where sales cycles are longer, buyers may be more cautious and appetite to commit to large-scale transformation projects has diminished?

Answers

  • Christine Sei
    Christine Sei VP Service Strategy Founding Member | Scholar ✭✭

    Absolutely! Customers are demanding more self-service options and less vendor operated product-attached deployment services. We've doubled-down on effective scope writing, clear roles and responsibilities, and have been exploring more virtual collaboration tools which allow us similar touch points at a lower cost. I would love to know how other organizations are responding!