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Who owns your knowledge base? Product, Product Marketing, Support, Other?
Hi TSIA Community,
We're a small but growing SaaS business and all of our knowledge base content to date has been written by our support and services teams. Often, as bonus tasks to their core support function. For the first time, we have technical writers on our Product team and we have a Product Marketing function -- both of which have valuable input.
I'm curious to how this plays out as we grow. Where does your knowledge base ownership and its associated content development sit in your org?