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What does a good 'offer' look like to bring to life the MS Offer Continuum
We are on the MS transformation journey and have adopted the TSIA MS Offer Continuum. Being a traditional Product-led organisation we are grappling with what a good offer looks like, say for Monitor. We have delivered these kinds of capabilities / outcomes previously through complex solutioning, but want to simplify that process and improve the customer experience.
anyone got any points of reference they could share?