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Data Retention Timeline
Hello TSIA Community!
From a Support Services/IT perspective, I'm hoping to get some insight into data retention timelines. I think "case" or "ticket" data should be kept for a minimum of 5 years prior to removal but curious what other timelines people use. I believe that setting a timeframe is good, both from a cost perspective (due to data and search indexing costs) and a knowledge management perspective (moving answers to articles and more relevant searching).
Curious to know if there are others with stricter or looser data retention practices, recommendations, and pros and cons.
Thank you in advance!