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How often do you revise Support Services pricing?
There is plenty of information and strategies to consider on how to price Support Services. What I see far less of is how often organizations are revising Support Services prices, and by how much.
Do your organizations revisit and revise pricing annually? every other year? only when the offer portfolio changes (new offers, new deliverables, new service levels, etc)? as or when needed driven by margin and revenue? in response to competitor or industry and market changes?
And if your organization has adopted a practice of regularly occurring price changes, have you adopted customer predictable or standard amounts, for example annually and tied to Consumer Price Index (CPI) changes, or by X%, or is it more typically re-evaluating cost to serve, competitive analysis, broader business portfolio strategies at the time etc?
At the moment, I am most interested in Service Attach offers tied to HW or HW+SW solutions but welcome comments on any of the common Support Services models.
Lastly, if you don't mind sharing what industry your comments reflect, that'd be very useful context as well (eg: Networking and Telecommunications technology companies, Service Providers (B2B or B2C), Consumer technology or Services, Healthcare or Medical Devices, etc.).