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Could you please recommend any certification program for Customer Success Manager ?

dmordiva
dmordiva Customer Success ManagerMember
in Customer Success

Hi everybody,

My name is Didier, I'm a part of the Customer Success Manager Team at Wind River, we are seeking this kind of certification program to get industry recognition beyond our internal badge management system.

Best Answer

  • DeniseStokowski
    DeniseStokowski Group VP Platform Products Founding Member | Scholar ✭✭
    Answer ✓

    Here are a couple of options:

    Successcoaching https://successcoaching.co/ also offers CSM certifications and trainings. The founders there have been in the industry since the early days so offer a really robust and informed training and certs for CSMs.

    Gainsight has a set up on demand trainings and certifications for CSMs. Note this training is about the work of Customer Success Managers and not about our software or product.

    https://www.gainsight.com/pulse-plus/


    Gainsight also offers in person training during our annual Pulse conference - look into Pulse Academy for some of the live training for CSMs and CS Leaders during the conference. And overall the conference offers a lot for CS professionals. https://gainsightpulse.com/gs-pulse-academy/

Answers

  • LeandroDemari
    LeandroDemari WW Customer Success Practice Leader Member

    Hello Didier

    I second SuccessCoaching / SuccessHacker. I've partnered with them for training and certifications for my teams in HP on a combination of tailored workshops and on-demand certification path.

    Aaron and Andrew (founders) are great to work with and know their industry very well.

  • JWilliams
    JWilliams SVP Customer Success Member

    Hello!

    I have tried multiple programs and feel like each brings something different to the table. I love the SuccessHacker training because it provides facilitation guides that my Managers can use to help reinforce the material in their team meetings. I also love the Learning Resources section, which can be used when coaching a CSM through specific areas.

    The other program that I have used is Practical CSM. I feel like this certification is a lot more structured. It provides best practices for the customer success industry and some basic business skills for CSMs so that they can improve their confidence when talking to decision-makers.

  • dmordiva
    dmordiva Customer Success Manager Member

    Hello,

    Many thanks to all of you who took time to answer to my question. I really appreciate it.

    It helped me to take one step further to evaluate those programs.

    Best regards

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