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Who owns the customer specific documentation at your company (configuration-related)
In our Saas-business, despite the fact to introducing more and more standard setups, we still have a lot customization's implemented to our customers. Currently, the documentation of these customization's and business logics on the background is quite manual and takes quite some effort. Documentation, or it's output, is valuable and it is used by Support, Operations, Success Managers and Continuous Services (as a base line for Change Request delivery etc).
As we are heading towards leaner processes, digitalization etc, I would like to ask from you, that how do you document these customizations and who owns them? Is that automated by the product itself/external documentation tool or is that done manually per customers, based on some defined guidelines? Who owns the responsibility of the customer level documentation? Product management, Professional Services or even specific Knowledge management -unit?