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What does your in-app survey program look like?
Hello all - I work with our product teams to develop in-app feedback programs for our SaaS offerings. While most of the best practices follow common sense guidelines and general surveying guidelines, I have been looking for any research done on this part of the user experience. If any of you are conducting in-app feedback programs for your SaaS products, would appreciate any sharing around the below questions:
Do you limit user feedback to just a feedback button and general question, or are they specific questions triggered by the completion of a specific action, or both options?
How frequently do you surface the questions if they are based on a specific user action?
Do you have a common KPI question across all your SaaS products, or do they vary from product to product?
What resp ratees are you seeing?
Thanks in advance for sharing! Appreciate your thoughts.