TAGS!
We have enabled more tags. When you post a discussion or reply to a question, add tags. They have full search capability. Try it!
TSIA World Envision is almost here. October 16-18th, Las Vegas. Register now!

Digital Hesitation - Concept of MSP+ , interesting

Was reading the TSIA Digital Hesitation Book and found the MSP+ concept really interesting, we have Managed Services but grouping that with Customer Success , seems a good combo !!


https://youtube.com/shorts/AB2SkLwScMw?feature=share

Comments

  • Carlos Alves
    Carlos Alves TSIA Administrator, Moderator, Founding Member | admin

    I agree. Every time we may see Customer Success as an end-to-end organizational mindset in favor of customers, we see opportunities to improve processes and practices, such as Managed Services.

    Thanks for sharing the video, @imrazack !