KPIs
Discussion List
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Quality Assurance / Quality Monitoring BenchmarkingHi! For those of you who are conducting quality checks on phone calls, chats, and tickets: How many are you doing each month for each channel? Are your counts based on the agent (e.g. 10 per agent …Question Kim Ahmer 21 views 1 comment 1 point Most recent by CarlosAlves Services Delivery & Operations