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Are you seeing an uptake in digital self service based on the global pandemic?
We're focussed as a company on B2B and so far we sell our services and products via face to face reps, on self-service marketplaces and also via channel etc. I'm wondering if anybody is experiencing a change in their RtM in B2B business? Are clients using more self-service like Marketplaces or 3rd party Marketplaces? More channel? Or is it that the products are shifting to more digital but the general RtM are staying the same?
Spencer Hancock Moderator | mod
Hi Alex, this is an excellent question for this community. @Carlos Alves I'd love to hear your presepective on Alex's question. Are you encountering any of these scenarios with your customer base?
Alex I also think you would be interested in some of the topics covered discussed in Laura Fay's recent webinar (hyperlinked) -Products, Offers and Pricing in a Post COVID19 World.5
Carlos Alves TSIA Administrator, Moderator, Founding Member | admin
@Spencer Hancock , what I see is a move from customers to engage on services conversations looking for pre-packaged solutions, maybe to have an idea on pricing/values. However, if you engage with them, it is a good time to propose managed services to lower their current cost or address another specific business need that is being brought by the crisis (such as resource availability, turnover, etc.)5