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Are you seeing an uptake in digital self service based on the global pandemic?
We're focussed as a company on B2B and so far we sell our services and products via face to face reps, on self-service marketplaces and also via channel etc. I'm wondering if anybody is experiencing a change in their RtM in B2B business? Are clients using more self-service like Marketplaces or 3rd party Marketplaces? More channel? Or is it that the products are shifting to more digital but the general RtM are staying the same?
Best Answers
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Hi Alex, this is an excellent question for this community. @Carlos Alves I'd love to hear your presepective on Alex's question. Are you encountering any of these scenarios with your customer base?
Alex I also think you would be interested in some of the topics covered discussed in Laura Fay's recent webinar (hyperlinked) -Products, Offers and Pricing in a Post COVID19 World.
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@Spencer Hancock , what I see is a move from customers to engage on services conversations looking for pre-packaged solutions, maybe to have an idea on pricing/values. However, if you engage with them, it is a good time to propose managed services to lower their current cost or address another specific business need that is being brought by the crisis (such as resource availability, turnover, etc.)
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