We have enabled more tags. When you post a discussion or reply to a question, add tags. They have full search capability. Try it!
We want to introduce self-service to support our customers which use our software.
Since we are still at the very beginning of the journey, I would be interested in learning from experience so as not to take wrong steps at the beginning that turn out to be wrong.
Is there a step-by-step guide that someone had good experience with?
And which technical solutions or software tools do you use?