Live at the Aria in Las Vegas • Oct 17-19, 2022
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Are there online community benchmarks?

Are there any industry benchmarks around healthy online community forum activities? Specifically:
1) Forum Activity - based on the size of community, how many new questions and new comments occur on average?
2) What is an average percentage of unanswered questions?
3) What is an average percentage of solutions found / answered questions?
Answers
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In Exchange we're working to:
1- Promote Engagement and Nurturing practices.
2- <5%
3- <10%
Metrics 2 and 3 are results of your actions under #1.
You may find this valuable:
https://www.tsia.com/resources/tsia-enterprise-community-progression-model
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Thanks, Carlos! That's very helpful. Enjoy the weekend!
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I would recommend checking out content by Richard Millington of Feverbee.com or Carrie Melissa Jones:
Carrie did a webinar with Vanilla on this very topic (Now Higher Logic Vanilla - full disclosure, my company and TSIA partner):
Richard's website with a whole section dedicated to ROI
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Thank you!
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