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Support Offers trend for more aggressive SLOs and SLAs
as we entered 2021, maybe as a result of the 2020 pandemic, we see our customers requesting more aggressive SLOs/SLAs.
We have implemented an already Business Critical offer with response times of 15m and resolution of 4h, but still we see requests for even more aggressive ones.
Do you see the same trend?
And what the customers call it/refer to as?
Just want to have some insights on requests you might have and by what names such offers are referred as (Business Critical seems already an aggressive straight to the point in my view)
Thanks a lot!